Customer Service Related Topics 
Logistics Viewpoints
NOVEMBER 23, 2020
The post Does Perfect Customer Service Make Sense? In supply chain management, it is widely accepted that holding enough finished goods inventory to fulfill every order is just too costly. Ipsen, a global bio-pharmaceutical company , disproves that. appeared first on Logistics Viewpoints.
Enterra Insights
MAY 25, 2022
” Whether you call this customer service or customer experience, making a good impression on customers matters a lot. That means customers expect a seamless, end-to-end experience whether they are shopping online or in a store. Cognitive Technologies and Customer Service. ”[2]. ”[4].
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IT Supply Chain
MAY 13, 2024
By Mike Bronson (pictured) Content Writer The post Personalized Support: The Future of Customer Service in Fintech appeared first on IT Supply Chain.
Logility
AUGUST 7, 2023
Just think about the last time you brought your car to the service or asked a service for your dishwasher only to hear, that the part required to fix the problem was not available and had to be ordered from the central warehouse and it would take a few days. What did you think about that?
Speaker: Sarah Gibson, Platinum Operations Manager
Increased focus on customer service activities rather than data entry. You’ll learn about the implementation of Esker’s AI-driven solution along with some of the biggest benefits achieved, including their: Ability to scale with 35% growth while maintaining business continuity. February 20, 2019 11.00 AM PST, 2.00 PM EST, 7.00
IT Supply Chain
OCTOBER 13, 2023
By Rob Jackson (pictured) Content Writer The post Chatbots and Customer Service: Enhancing User Experience appeared first on IT Supply Chain.
Logistics Viewpoints
NOVEMBER 23, 2020
Ronan Stephens, the Senior Vice President of Supply Chain Management and External Manufacturing, explained how the company set out on a journey to improve customer service while also reducing costs. The post Does Perfect Customer Service Make Sense? Ipsen produces drugs to treat oncology, neurology, and rare diseases.
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Flawless execution relies on strategic planning; cost-effective operations require flexibility and agility to mode-shift and access a full cost-to-serve picture beyond transport; high customer service levels rely on being capable to promise factoring inventory levels and availability across all domains into transport planning and execution.
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