How Are Companies Engaging with Customers Around Deliveries in 2023?
Talking Logistics
AUGUST 2, 2023
Whether you’re a B2B or B2C company, delivery is becoming a competitive differentiator and a key driver of customer experience. Even if everything goes perfectly during the sales process, a delivery problem (late, missed, damaged, etc.) can significantly degrade the customer experience, leading to future lost sales. We recently explored this issue with members of.
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